Privacy Policy

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Zoo New York / Thompson Park Conservancy respects the privacy of our visitors, members, donors, and supporters. This Privacy Policy explains what information we may collect through our website and how we use it.

We may collect information you choose to provide when you:

• Purchase tickets or memberships
• Make a donation
• Register for an event, program, or animal experience
• Sign up for email updates
• Complete a contact form
• Participate in a promotion or other Zoo activity

This information may include your name, email address, phone number, mailing address, and other information necessary to complete your request or transaction.

Payments may be processed by third-party providers, and Zoo New York may not directly store complete credit or debit card information.

When you visit our website, certain information may be collected automatically, such as your browser or device type, pages visited, general location, and how you arrived at our website.

Zoo New York may use cookies and services such as Google Analytics or Google Ads to better understand website traffic, measure advertising effectiveness, and improve our website and outreach.

You may control or disable cookies through your browser settings, although some website features may not work properly as a result.

Information may be used to:

• Process purchases, memberships, donations, and registrations
• Respond to questions or requests
• Provide information about Zoo New York events, programs, conservation efforts, and fundraising
• Send email communications you have requested
• Improve our website and visitor experience
• Measure the effectiveness of marketing and advertising
• Maintain organizational, financial, and legal records

Zoo New York may share information with trusted service providers that help us operate our website and organization, including payment processors, registration systems, email providers, website services, analytics providers, and advertising platforms.

We may also disclose information when required by law or when necessary to protect Zoo New York, our visitors, or others.

We do not sell personal information for unrelated third-party marketing purposes.

Zoo New York welcomes families and visitors of all ages. Parents and guardians are encouraged to complete online purchases, registrations, memberships, and other activities requiring personal information on behalf of children under age 13.

If we become aware that personal information from a child under 13 has been collected without appropriate parental involvement or consent when required, we will take reasonable steps to address or remove that information.

Our website may link to outside services such as ticketing platforms, payment processors, social media sites, or other third-party websites. Those services have their own privacy practices, and we encourage visitors to review their policies when providing information.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

You may also contact Zoo New York with questions about information you have provided or to request updates to your contact information.

We may update this Privacy Policy as our website, services, or practices change. Any updates will be posted on this page with a revised effective date.

Questions about this Privacy Policy may be directed to:

Zoo New York / Thompson Park Conservancy
1 Thompson Park
Watertown, NY 13601
315-782-6180
info@zoonewyork.org